About the Job
Wipro is hiring for the Administrator L1 role. The position is focused on helping the team handle standard incident tickets, document incidents, track their status and monitor alerts throughout the ticket lifecycle.
In this role, you’ll assist with the initial triage and response of P5 and P4 incident tickets. You’ll also help make sure incidents are properly documented and resolved within the defined procedures and timelines.
The role also involves monitoring alerts and SLA timelines, tracking open standard incident tickets and preparing reports for review of SLA adherence. The mandatory technical skill mentioned for this position is Cisco Routing and Switching.
Job Overview
Eligibility Criteria
- The provided job description does not mention a specific degree or educational qualification.
- The provided job description does not mention a specific minimum years of experience.
- Candidates should have knowledge or experience in Cisco Routing and Switching, which is listed as the mandatory skill.
- Candidates should be comfortable assisting with the triage and resolution of standard incident tickets.
- Applicants should be able to document incidents, track ticket status and monitor alerts as part of the standard incident management process.
- Candidates should be able to monitor SLA timelines and track open P4 and P5 incident tickets.
Key Responsibilities
- Assist in the initial triage and response of standard P5 and P4 incident tickets along with proper documentation.
- Support the team in ensuring standard incident tickets are resolved accurately and within the defined procedures.
- Monitor alerts and SLA timelines throughout the lifecycle of standard incident tickets.
- Track open P5 and P4 incident tickets and follow their status until the required resolution process is completed.
- Maintain accurate incident documentation to support proper ticket handling and resolution.
- Prepare and submit SLA adherence reports for review.
- Use knowledge of Cisco Routing and Switching while assisting with the handling of relevant incidents.
Skills Required
- Cisco Routing and Switching – Mandatory technical skill mentioned for the role.
- Incident Ticket Handling – Ability to assist with the triage and resolution of standard P4 and P5 incident tickets.
- Incident Documentation – Ability to document incidents accurately and maintain ticket information.
- SLA Monitoring – Understanding of monitoring SLA timelines and tracking tickets throughout their lifecycle.
- Ticket Tracking – Ability to monitor open standard incident tickets and follow their status.
- Reporting – Ability to prepare reports related to SLA adherence for review.
Skills to Add in Your Resume
| Networking | Cisco Routing and Switching |
| Incident Management | Incident Triage, P4/P5 Incident Handling, Ticket Resolution, Incident Documentation |
| SLA Management | SLA Monitoring, SLA Timelines, SLA Adherence, Ticket Tracking |
| Monitoring | Alert Monitoring, Incident Monitoring, Ticket Lifecycle Monitoring |
| Reporting | SLA Adherence Reporting, Incident Status Reporting |
| Professional Skills | Problem Solving, Documentation, Ticket Management, Process Adherence |
Benefits of Working at Wipro
- Opportunity to work with a leading technology services and consulting company.
- Exposure to incident management and standard ticket resolution processes in a professional technology environment.
- Opportunity to strengthen practical knowledge of Cisco Routing and Switching.
- Experience with SLA monitoring, ticket tracking and incident documentation.
- Opportunity to develop skills related to IT service operations and support processes.
Why Apply for This Role?
- A good opportunity for candidates interested in network administration and IT support operations.
- The role provides practical exposure to handling and tracking standard incident tickets.
- You can build hands-on experience with Cisco Routing and Switching, a mandatory skill for the position.
- The role gives exposure to SLA monitoring, alert tracking and incident documentation.
- It can help you understand how standard incidents are managed within defined service procedures.
- The experience can be useful for building a career in networking, infrastructure support and IT service operations.
How to Apply
Tailor your resume by highlighting Cisco Routing and Switching, Network Troubleshooting, Incident Management, Incident Ticket Handling, SLA Monitoring, Alert Monitoring, Ticket Tracking, Incident Documentation, IT Support, and SLA Reporting. Include relevant networking projects, certifications, internships, training, or practical experience where applicable, and mention specific responsibilities or outcomes instead of simply listing skills.
Disclaimer
The information shared in this job post is based on the job details available from the company at the time of publishing. Job requirements, experience, work model, benefits and other details may change at any time. Candidates are advised to check the official company careers page before applying.
TechJobsAlert is not the hiring company and does not take part in the recruitment process. We do not guarantee selection, interview calls or employment. Candidates should apply only through the official company application portal.
Candidates should verify all job details, eligibility requirements and application instructions on the official company careers page before submitting an application.