About the Job
Tech Mahindra is hiring Junior Software Engineers to join its SAP Concur Support Team. This opportunity is designed for fresh graduates who want to build a career in technical support, enterprise software, and SaaS-based solutions. As an Associate Support Engineer, you will provide first-level technical and functional support to SAP Concur customers, ensuring timely issue resolution while delivering an excellent customer experience.
In this role, you will troubleshoot product-related issues, support customers through phone, email, chat, and case management tools, collaborate with cross-functional teams, and continuously enhance your technical expertise through training and certifications. This is an excellent opportunity for fresh graduates to develop strong problem-solving, communication, and customer support skills while working with cloud-based enterprise software solutions.
Job Overview
Eligibility Criteria
- Bachelor's degree in BCA, BCS, or B.Sc. (Computer Science) from a recognized university.
- Fresh graduates (0 years of experience) are eligible to apply.
- Strong verbal and written communication skills in English.
- Excellent customer service orientation with good interpersonal and collaboration skills.
- Good analytical thinking, logical reasoning, and problem-solving abilities.
- Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Willingness to work in a 24×7 global support environment with rotational shifts.
- Ability to adapt quickly, learn new technologies, and work effectively in a fast-paced environment.
- Strong attention to detail with a commitment to delivering high-quality customer support.
- Candidates must be willing to sign a 2-year service agreement (₹1 lakh indemnity bond) upon selection.
Key Responsibilities
- Provide first-level technical and functional support to SAP Concur administrators and end users through phone, email, chat, and case management tools.
- Investigate, troubleshoot, and resolve product-related issues while meeting defined Service Level Agreements (SLAs).
- Document customer interactions accurately and maintain detailed case records for effective issue tracking and resolution.
- Escalate complex technical issues to the appropriate support teams while ensuring timely follow-up and customer communication.
- Utilize internal knowledge base articles, standard operating procedures (SOPs), and support resources to resolve customer queries efficiently.
- Meet established quality standards, productivity goals, and customer satisfaction (CSAT) targets.
- Collaborate with cross-functional teams and stakeholders to improve customer support and operational efficiency.
- Participate in training sessions, certifications, continuous learning programs, and knowledge management initiatives to enhance product expertise and technical skills.
Skills Required
- Technical Support – Basic understanding of technical troubleshooting, issue diagnosis, and customer support processes.
- SaaS Applications – Familiarity with cloud-based software applications and enterprise support environments is an advantage.
- Problem Solving – Strong analytical thinking and the ability to identify, troubleshoot, and resolve customer issues efficiently.
- Customer Service – Excellent customer handling skills with a strong focus on delivering a positive support experience.
- Communication Skills – Strong verbal and written English communication skills for interacting with customers and internal teams.
- Microsoft Office – Basic proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and other productivity tools.
- Case Management – Ability to document customer interactions accurately and manage support cases effectively.
- Professional Skills – Adaptability, teamwork, attention to detail, time management, learning agility, and the ability to work in a 24×7 rotational shift environment.
Skills to Add in Your Resume
TECHNICAL & PROFESSIONAL SKILLS
| Technical Support | Technical Troubleshooting, Issue Resolution, Root Cause Analysis, Incident Management |
| Programming Basics | Core Java, C++, Python (Basics), Object-Oriented Programming (OOP) |
| Operating Systems | Windows, Linux (Basics), System Configuration, User Support |
| Productivity Tools | Microsoft Excel, Word, PowerPoint, Outlook, Google Workspace |
| Customer Support | Customer Service, Case Management, Email Support, Chat Support, SLA Management |
| Soft Skills | Communication, Problem Solving, Analytical Thinking, Attention to Detail |
| Collaboration | Teamwork, Cross-functional Collaboration, Knowledge Sharing, Adaptability |
| Professional Skills | Time Management, Learning Agility, Customer Focus, Documentation, Quality Orientation |
ATS Resume Tip: Include keywords such as Technical Support, SAP Concur, Customer Support, Troubleshooting, SLA Management, Microsoft Office, Technical Documentation, Problem Solving, Communication Skills, SaaS Applications, Incident Management, Root Cause Analysis, Team Collaboration, and Customer Service. Highlight academic projects, internships, certifications, hackathons, technical support experience, and measurable achievements to improve your ATS score.
Who Can Apply?
- Fresh graduates with a BCA, BCS, or B.Sc. (Computer Science) degree from a recognized university.
- Candidates looking to start their career in Technical Support, Software Engineering, IT Support, or SaaS-based Enterprise Applications.
- Applicants with strong communication skills and a passion for solving technical problems while delivering excellent customer service.
- Candidates who possess good analytical thinking, logical reasoning, and troubleshooting abilities.
- Individuals with basic knowledge of Microsoft Office applications and a willingness to learn new technologies and enterprise software.
- Candidates who can work effectively in a collaborative environment and are comfortable working in a 24×7 rotational shift schedule.
- Applicants willing to work from the Tech Mahindra Pune office and relocate if required according to business needs.
- Candidates willing to complete the company's 2-year service agreement (₹1 lakh indemnity bond) after joining.
Benefits
- Gain hands-on experience supporting enterprise SaaS applications used by global customers.
- Build expertise in SAP Concur, a leading cloud-based travel, expense, and invoice management platform.
- Receive structured onboarding, technical training, certification opportunities, and continuous learning programs.
- Develop real-world experience in technical troubleshooting, customer support, incident management, and enterprise software.
- Work with experienced professionals while collaborating with cross-functional teams in a global support environment.
- Enhance your communication, analytical thinking, customer service, and problem-solving skills through live customer interactions.
- Build a strong foundation for career growth in Technical Support, Software Engineering, Cloud Applications, IT Services, and Enterprise SaaS solutions.
- Receive a full-time permanent opportunity with one of India's leading IT services and consulting companies.
Estimated Salary
How to Apply
01
Visit the Official Application Page
Click the Apply Now button below to open the official job listing and review all eligibility criteria before submitting your application.
02
Complete Your Application
Fill in your personal, academic, and contact details accurately. Double-check all information before proceeding.
03
Upload Your ATS-Friendly Resume
Upload your latest resume highlighting your technical skills, academic projects, internships, certifications, communication skills, and problem-solving abilities.
04
Participate in the Selection Process
Eligible candidates will undergo an Aptitude Test, English Essay/Story Writing, Communication Test, Technical Interview, and HR Interview.
05
Submit and Monitor Your Application
After submitting your application, regularly check your registered email and application portal for updates regarding assessments, interviews, and final selection.
Resume Tip
Tailor your resume by highlighting Technical Support, Troubleshooting, Customer Service, Microsoft Office, SQL (if known), Java, Python, Communication Skills, Problem Solving, SaaS Applications, Teamwork, and Analytical Thinking. Include academic projects, internships, certifications, hackathons, and measurable achievements to improve your chances of getting shortlisted.
Before You Apply
Important Information
- Read the complete job description carefully before applying.
- Ensure you meet the eligibility criteria, educational qualifications, and shift requirements before submitting your application.
- Keep your resume updated with your latest academic projects, internships, certifications, and technical skills.
- Selected candidates will undergo an Aptitude Test, English Writing Test, Communication Test, Technical Interview, and HR Interview.
- This position requires working from the Tech Mahindra Pune office and candidates should be comfortable working in rotational shifts.
- Selected candidates will undergo a 6-month probation period and must sign a 2-year service agreement (₹1 lakh indemnity bond).
- TechJobsAlert does not charge any fee for job updates or applications and is not involved in the recruitment process.
- Always verify the latest information on the official job portal before applying.