About the Job
GlobalLogic is hiring Technical Support Analysts – 24/7 Operations to provide enterprise-grade technical support for customers across a 24×7 support environment. In this role, you'll troubleshoot technical issues, investigate incidents, analyze logs, collaborate with engineering teams, and ensure timely issue resolution while maintaining high customer satisfaction and service quality.
As a Technical Support Analyst, you'll work with customer-facing support operations, diagnose software and infrastructure issues, document resolutions, escalate complex cases when required, and continuously improve troubleshooting processes. The position offers hands-on exposure to enterprise technologies, production environments, technical troubleshooting, and cross-functional collaboration within a global engineering organization.
Job Overview
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline, or equivalent practical experience.
- Fresh graduates and candidates with 0–1 year of experience in Technical Support, IT Support, Software Support, or a related field are eligible to apply.
- Strong proficiency in SQL for database querying, analysis, and troubleshooting.
- Working knowledge of Python or a similar programming language with the ability to read, understand, and debug code.
- Excellent analytical thinking, debugging, troubleshooting, and root cause analysis skills.
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Ability to work effectively in a fast-paced environment and provide support in a 24×7 rotational shift schedule.
- Strong collaboration, adaptability, customer-focused mindset, and willingness to continuously learn new technologies and support processes.
Key Responsibilities
- Investigate, diagnose, troubleshoot, and resolve complex technical issues while ensuring timely and effective support for customers.
- Perform root cause analysis, identify recurring problems, and implement appropriate solutions to prevent future incidents.
- Escalate complex technical issues to senior engineers or relevant teams whenever additional expertise is required.
- Create, maintain, and update technical documentation, troubleshooting guides, knowledge base articles, and standard operating procedures.
- Communicate technical information clearly with customers, internal stakeholders, and engineering teams, keeping everyone informed throughout the resolution process.
- Utilize SQL for database querying, analysis, and troubleshooting, and leverage Python to read, understand, and debug application code.
- Collaborate with cross-functional teams to improve support quality, optimize workflows, and enhance customer satisfaction.
- Continuously identify opportunities to improve support processes, tools, systems, and operational efficiency while maintaining high-quality technical support in a 24×7 rotational shift environment.
Skills Required
- SQL – Strong proficiency in database querying, data analysis, troubleshooting, joins, filtering, and writing optimized SQL queries.
- Python – Working knowledge of Python or a similar programming language with the ability to read, understand, analyze, and debug application code.
- Technical Troubleshooting – Ability to investigate, diagnose, troubleshoot, and resolve complex software, application, and technical support issues efficiently.
- Problem Solving & Root Cause Analysis – Strong analytical mindset with the ability to identify root causes, evaluate solutions, and prevent recurring issues.
- Technical Documentation – Experience creating and maintaining knowledge base articles, troubleshooting guides, incident reports, and technical documentation.
- Customer & Stakeholder Communication – Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Support Tools – Familiarity with ticketing systems, incident management, debugging tools, log analysis, and support workflows.
- Professional Skills – Critical thinking, teamwork, adaptability, customer focus, attention to detail, time management, willingness to work in a 24×7 rotational shift environment, and continuous learning.
Skills to Add in Your Resume
TECHNICAL SKILLS
| Programming | Python, SQL, Debugging, Code Analysis |
| Database | SQL Queries, Joins, Data Analysis, Database Troubleshooting |
| Technical Support | Issue Resolution, Incident Management, Root Cause Analysis, Technical Troubleshooting |
| Support Tools | Ticketing Systems, Knowledge Base, Log Analysis, Documentation |
| Operating Systems | Windows, Linux, System Monitoring, Application Support |
| Data Visualization | Data Interpretation, Reporting, Dashboard Analysis |
| Technical Documentation | Knowledge Base Articles, SOPs, Incident Reports, Troubleshooting Guides |
| Professional Skills | Analytical Thinking, Problem Solving, Communication, Teamwork, Customer Focus, Time Management |
ATS Resume Tip: Include keywords such as Python, SQL, Data Visualization, Technical Support, Technical Troubleshooting, Root Cause Analysis, Incident Management, Database Querying, Debugging, Windows, Linux, Ticketing Systems, Knowledge Base, Technical Documentation, Customer Support, Analytical Thinking, and Problem Solving. Highlight technical projects, internships, GitHub repositories, SQL-based projects, Python automation scripts, debugging experience, certifications, and measurable achievements to improve your ATS score.
Who Can Apply?
- Candidates with a Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline, or equivalent practical experience.
- Fresh graduates and candidates with 0–1 year of experience in Technical Support, IT Support, Software Support, Service Desk, or Application Support.
- Applicants who possess strong knowledge of SQL for database querying, data analysis, and troubleshooting.
- Candidates with working knowledge of Python or a similar programming language who can read, understand, and debug application code.
- Individuals with strong analytical thinking, technical troubleshooting, debugging, root cause analysis, and problem-solving skills.
- Candidates who can communicate technical information effectively with customers, engineering teams, and non-technical stakeholders.
- Applicants who are comfortable working in a 24×7 rotational shift environment and can perform well in a fast-paced, high-pressure workplace.
- Individuals who are eager to learn new technologies, collaborate with cross-functional teams, improve support processes, and build a long-term career in technical support and software engineering.
Benefits
- Work on exciting digital engineering projects for globally recognized clients across industries such as High-Tech, Communications, Media, Healthcare, Retail, and Telecom.
- Collaborate with experienced engineers and global teams while gaining exposure to international projects and client environments.
- Enjoy a healthy work-life balance with flexible work schedules, work-from-home opportunities (where applicable), paid leave, and holidays.
- Access continuous learning through GlobalLogic's Learning & Development programs, including technical training, communication skills development, professional certifications, Toastmasters, and stress management programs.
- Receive a competitive compensation package along with family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance, National Pension Scheme (NPS), annual performance bonuses, and referral bonuses.
- Participate in employee wellness initiatives, periodic health awareness programs, and extended maternity benefits designed to support employee well-being.
- Enjoy a vibrant workplace culture with sports events, cultural activities, subsidized food, corporate parties, GL Zones, rooftop decks, recreational spaces, and employee discounts at popular stores and restaurants.
- Build a long-term career with excellent growth opportunities, exposure to enterprise technologies, mentorship, and the chance to work with one of the world's leading digital engineering companies.
Estimated Salary
How to Apply
01
Visit the Official GlobalLogic Careers Page
Click the Apply Now button below to open the official GlobalLogic Careers page and carefully review the complete job description, eligibility criteria, shift timings, and technical requirements.
02
Complete the Online Application
Enter your personal, academic, and professional details accurately. Double-check all information before submitting your application.
03
Upload Your ATS-Friendly Resume
Upload your latest resume highlighting SQL, Python, technical troubleshooting, debugging, database querying, analytical skills, internships, certifications, and technical projects. Include measurable achievements wherever possible.
04
Attend the Selection Process
Shortlisted candidates may participate in technical assessments, SQL and Python evaluations, troubleshooting discussions, technical interviews, communication assessments, and HR interviews before final selection.
05
Submit and Track Your Application
Review your application carefully before submission and regularly monitor your registered email and the GlobalLogic Careers portal for recruitment updates and interview invitations.
Resume Tip
Tailor your resume by highlighting SQL, Python, Technical Support, Database Querying, Debugging, Root Cause Analysis, Incident Management, Technical Documentation, Data Visualization, Windows/Linux, Analytical Thinking, and Problem Solving. Include internships, GitHub repositories, SQL projects, Python automation scripts, certifications, technical achievements, and measurable outcomes to improve your chances of getting shortlisted.
Before You Apply
Important Information
- Carefully review the eligibility criteria and ensure your technical skills match the requirements before submitting your application.
- Update your resume with SQL, Python, technical troubleshooting, debugging, database querying, internships, certifications, GitHub projects, and measurable technical achievements.
- Strengthen your understanding of SQL, Python, debugging techniques, root cause analysis, technical documentation, and customer support best practices before attending interviews.
- Prepare for technical discussions involving SQL queries, Python fundamentals, analytical problem-solving, debugging scenarios, and communication-based interview rounds.
- Be ready to work in a 24×7 rotational shift schedule (morning, evening, or night shifts) as specified in the job description.
- Keep your registered email address and phone number active, as recruitment updates, assessments, and interview invitations will be shared through them.
- TechJobsAlert does not charge any fee for job updates or applications and is not involved in GlobalLogic's recruitment or selection process.
- Job responsibilities, eligibility criteria, compensation, interview process, benefits, and hiring timelines may change without prior notice. Always verify the latest information on the official GlobalLogic Careers website before applying.