About the Job
Oracle is hiring for the role of Support Engineer 1. This is an entry-level support role where you will mainly work with customers, understand their technical issues and help them with troubleshooting and resolution.
The role involves handling customer queries through phone or electronic channels, working on service requests and documenting the issues and solutions. For more complex problems, you will coordinate with senior team members and appropriate technical teams.
You will also get exposure to Oracle's product ecosystem, support processes, SQL, ITIL and automation tools including AI assistance. The role can be suitable for candidates with 0 to 2+ years of experience who are interested in technical support and troubleshooting.
Job Overview
Eligibility Criteria
- Experience range mentioned for the role is 0 to 2+ years.
- Candidates should be comfortable communicating in English, as English is listed as the required language.
- Should have a basic understanding of technical troubleshooting and problem resolution.
- Knowledge of SQL is required.
- Understanding of ITIL, incident management and response is required.
- Should have good communication skills for handling customer queries and explaining technical issues.
- Should be able to follow standard support procedures, collect basic information and troubleshoot common technical errors.
- Should be willing to learn new tools, technical skills and support practices.
- Should be comfortable working with senior team members and escalating complex technical issues when required.
- The provided job description does not mention a specific degree requirement, so candidates should verify the latest official listing for any educational qualification before applying.
Key Responsibilities
- Act as a point of contact for customers and handle their technical queries through phone, electronic or in-person channels.
- Provide technical support by answering questions and troubleshooting simple issues related to assigned Oracle products.
- Research, recreate and test technical issues reported by customers to help identify suitable solutions.
- Follow up with customers on service requests and communicate the resolution clearly.
- Escalate complex technical issues to the appropriate technical teams when required.
- Work with experienced team members on routine design, reliability, maintenance and product issues.
- Document support activities and resolutions in service requests and product documentation.
- Learn to create Knowledge Base articles and troubleshooting guides for common issues.
- Assist internal teams and stakeholders with different customer situations and technical problems.
- Use automation and tooling, including AI assistance, to help identify root causes of common issues.
- Identify possible improvements in support processes, workflows, guidelines and best practices based on customer feedback and operational insights.
- Monitor and manage own support service performance metrics with guidance.
- Follow standard procedures to troubleshoot common errors and escalate issues to senior team members.
- Work with team members to understand expectations and contribute towards shared objectives.
- Continue learning new skills and tools according to industry trends and best practices.
Skills Required
- SQL: Basic SQL knowledge is required for working with technical issues and support-related data.
- ITIL: Understanding of Information Technology Infrastructure Library practices and support processes.
- Incident Management: Basic knowledge of incident management and response procedures.
- Technical Troubleshooting: Ability to identify common technical issues, collect relevant information and work towards a resolution.
- Customer Support: Ability to handle customer queries, understand their problems and communicate solutions clearly.
- Communication: Good and impactful communication skills for dealing with customers, team members and internal stakeholders.
- Support Process Management: Understanding of support workflows, documentation and service request handling.
- Problem Solving: Ability to follow standard procedures and escalate complex issues to the right technical teams.
- Documentation: Ability to maintain service request documentation and learn to prepare troubleshooting guides or Knowledge Base articles.
- Automation & AI Tools: Willingness to use automation and AI assistance to find root causes and improve support processes.
- Continuous Learning: Willingness to learn new tools, technologies and industry best practices.
Skills to Add in Your Resume
TECHNICAL SKILLS
| Database | SQL |
| IT Service Management | ITIL, Incident Management, Incident Response |
| Technical Support | Technical Troubleshooting, Customer Support, Issue Resolution, Service Requests |
| Support Processes | Support Process Management, Problem Management, Service Management |
| Documentation | Knowledge Base Articles, Troubleshooting Guides, Technical Documentation |
| Automation | Support Automation, AI Assistance, Root Cause Analysis |
| Professional Skills | Impactful Communication, Problem Solving, Customer Communication, Collaboration, Continuous Learning |
ATS Resume Tip: Don't just put SQL, ITIL or troubleshooting in your skills section. If you have used them in a project, internship or previous job, explain what you actually did. This makes your resume more relevant for a support role.
Benefits
- Opportunity to work with Oracle products and cloud technologies in a real customer support environment.
- Good exposure to technical troubleshooting, incident management and service request handling.
- Opportunity to learn and use AI assistance and automation tools for finding root causes of common issues.
- Build experience in ITIL, SQL, support processes and technical documentation.
- Work with experienced technical teams and learn how complex customer issues are handled and escalated.
- Develop customer communication and problem-solving skills while working on real support situations.
- Opportunity to improve your understanding of support workflows, processes and best practices.
Who Can Apply?
- Candidates with 0 to 2+ years of experience can consider this opportunity.
- Freshers and early-career candidates with relevant technical support knowledge may be suitable, subject to the employer's screening.
- Candidates having knowledge of SQL, ITIL and incident management can apply.
- Those who are comfortable with technical troubleshooting and customer communication can consider this role.
- Candidates who can communicate effectively in English can apply.
- People interested in technical support, IT service management and troubleshooting can consider this opportunity.
- Candidates should be willing to learn new technologies, tools and support processes as part of the role.
- The job description does not mention a specific degree requirement, so check the official Oracle listing for any additional qualification details before applying.
How to Apply
01
Open the Official Oracle Job Listing
Find the Support Engineer 1 position using Job ID 342318 and check the latest details before applying.
02
Update Your Resume
Highlight relevant skills such as SQL, ITIL, incident management, technical troubleshooting and customer support. If you have worked on support-related projects, mention them clearly.
03
Complete the Application
Fill in your details and upload your latest resume. Make sure your information is correct before submitting the application.
04
Submit Your Application
Review the details once and submit your application through the official Oracle careers portal. Keep your email and phone number active for further communication.
Application Tip
For a support role, don't make your resume only about coding. Show your troubleshooting, SQL, communication and problem-solving skills. If you have handled technical issues or worked with IT support tools, mention that properly.
Before You Apply
Important Information
- The information provided on TechJobsAlert is collected from the available job details and is shared for informational purposes only.
- Salary information is not mentioned in the provided job description, so no salary estimate has been added.
- TechJobsAlert does not charge any fee for job updates or applications and is not involved in the recruitment or selection process.
- We do not guarantee interviews, selection, or job offers.
- Job requirements, eligibility, experience, location and other details can change. The employer may also close the position without prior notice.
- Visa or work permit sponsorship is not available for this position, as mentioned in the job description.
- Always check the latest details on the official Oracle careers page before applying.