About This Job
NTT DATA is hiring for the Security MS Engineer - PIM role. This is an entry-level position in technical engineering where you will work on client security infrastructure and provide day-to-day support for firewall environments.
The role includes monitoring client infrastructure, investigating issues, handling standard and low-complexity incidents and service requests, and providing support through ITSM tickets, chat and telephone. You will also help with maintenance activities such as patching and configuration changes.
Along with regular support work, you will follow shift handover procedures, update or create knowledge articles, look for ways to improve workflows and support automation of routine tasks. The role also includes opportunities to contribute to project work and disaster recovery activities.
Job Overview
Eligibility Criteria
- Education: Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience.
- Experience: Entry-level experience in troubleshooting and providing support in security, network, data centre, systems or storage administration and monitoring services within a medium to large ICT organization.
- ITIL Knowledge: Working knowledge of ITIL processes.
- ITSM Tools: Good understanding of using ITSM tools and handling tickets according to defined SOPs.
- Communication: Ability to communicate and work effectively across different cultures and social groups.
- Problem Solving: Ability to troubleshoot issues and use available knowledge articles or SOPs to resolve incidents and service requests.
- Work Approach: Disciplined in handling day-to-day tickets, able to respond promptly and perform well under pressure.
- Client Focus: A client-centric approach with a focus on providing effective support and maintaining service quality.
Key Responsibilities
- Maintain and support client firewall infrastructure as part of the security managed services team.
- Monitor client infrastructure and solutions and identify problems or errors before or as they occur.
- Handle standard and low-complexity security incidents and service requests.
- Provide front-line support to clients through telephone, ITSM tickets and chat.
- Investigate incidents and work towards efficient and complete resolutions using available knowledge articles and SOPs.
- Schedule and support maintenance activities such as patching and configuration changes.
- Follow the required handover procedures during shift changes to maintain service continuity.
- Update existing knowledge articles and create new articles when required.
- Identify opportunities to optimise workflows, including automation of work, request fulfilment and incident resolution.
- Contribute to project-related activities when required.
- Support the implementation and delivery of disaster recovery functions and tests.
- Plan activities and projects in advance while adapting to changing circumstances and client requirements.
Skills Required & Skills to Add in Resume
- Troubleshooting and technical support
- Security infrastructure and firewall support
- Network administration and monitoring
- ITIL processes
- ITSM tools and ticket management
- Incident and service request handling
- Knowledge of SOPs and knowledge articles
- Active listening and client communication
- Problem-solving and investigation
- Ability to work under pressure
- Client-centric approach
- Work planning and task management
If you have actually worked with or studied these areas, consider highlighting the following keywords in your resume:
Resume Tip: Only add a skill if you genuinely have experience with it or can confidently discuss it during an interview. Where possible, support these skills with relevant projects, certifications, internships or practical experience.
Benefits
- Technical Exposure: Get practical exposure to security infrastructure, firewall support, network monitoring and IT service management.
- Security Operations Experience: Work on real client incidents, service requests and infrastructure monitoring in a managed services environment.
- Process & ITIL Exposure: Build experience with ITIL processes, ITSM tools, SOPs and structured ticket handling.
- Problem-Solving Experience: Investigate technical issues and work towards resolving incidents using available knowledge resources and procedures.
- Automation & Improvement: Contribute ideas for workflow optimisation and automation of routine support activities.
- Project Exposure: Get opportunities to contribute to project work and disaster recovery functions and tests.
- Global Client Interaction: Work with clients and teams across different cultures and social groups.
Note: The job description does not specify a separate list of employee benefits such as insurance, bonuses or paid leave, so these have not been added here.
Why Apply?
- A good opportunity to start or grow your career in security, networking and IT infrastructure support.
- Get hands-on experience with firewall infrastructure and client-facing security managed services.
- Build practical knowledge of ITIL and ITSM processes while handling real incidents and service requests.
- Improve your troubleshooting skills by investigating infrastructure issues and working towards resolutions.
- Gain experience with ticket management, SOPs, knowledge articles and structured support processes.
- Get exposure to maintenance activities such as patching and configuration changes.
- Work in an environment where process improvement and automation are part of the role.
- Gain experience working with clients and teams across different cultures and social groups.
- Get exposure to disaster recovery activities and project work alongside regular support responsibilities.
How to Apply
Tailor your resume by highlighting Firewall Support, Network Troubleshooting, Security Monitoring, IT Support, ITIL, ITSM, Incident Management, Service Request Management, Ticket Management, Infrastructure Monitoring, Problem Solving, Client Support, Network Administration, Disaster Recovery, Patch Management and Configuration Management. Include relevant projects, internships, certifications or practical experience to show where you have used these skills.
Before You Apply
- Make sure you have a Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
- Check whether you have entry-level experience in security, networking, data centre, systems or storage administration.
- Review your knowledge of ITIL processes and ITSM tools, as both are mentioned in the job requirements.
- Be prepared to discuss your experience with troubleshooting, incident handling, service requests and ticket management.
- Make sure your resume clearly shows relevant technical skills, projects, certifications or practical experience.
- If you have worked with firewall infrastructure, network monitoring, security support or infrastructure administration, mention it clearly in your resume.
- The role is full-time and on-site.
- The job details provided do not mention a specific salary or application deadline.
- NTT DATA states that its recruiters will never ask candidates for payment or banking information during the recruitment process.