About the Job
Cognizant is hiring freshers for the role of Service Desk – Digital Workplace Practice. It is a full-time position for candidates graduating in 2025 and 2026 with any three-year full-time undergraduate degree.
The role involves technical support to end-users, resolving hardware and software queries, managing Service Desk tickets and working in collaboration with Cognizant’s IT team for resolving complex issues. Candidates must be open to working from Cognizant’s office and on rotating shifts.
Job Overview
Eligibility Criteria For Cognizant
- Must be graduating in 2025/2026.
- Must be appearing for or have cleared a 3-year full-time undergraduation course such as B.Com, BCA, B.Sc, B.A, BBA, B.Voc, BMS, or other eligible 3-year UG courses.
- Must secure 50% and above marks in Class X, Class XII, Diploma (if any), and UG.
- 49.90% is not eligible for consideration.
- Must have a minimum of 50% marks in the UG course being pursued at the time of joining.
- Must not have any standing arrears at the time of joining.
- Those currently studying for a full-time postgraduate degree are ineligible to apply.
- The conversion of grades to percentages, if any, will be done as per the guidelines issued by the respective universities.
- Those awaiting results of re-evaluation in their qualifying examination will be considered based on the grades they have received.
- Those selected must be open to working in any of Cognizant’s offices based on the technology and shifts they are assigned.
- Indian Nationals or OCI holders residing in India can apply.
Key Responsibilities
- Acting as the first level of support and escalation for all end-user queries and incidents.
- Logging, tracking, and resolving all Service Desk tickets and ensuring resolution within the defined SLAs.
- Resolving hardware, software, and other related queries and incidents.
- Escalating queries to internal IT support teams when required.
- Maintaining knowledge-base articles for faster resolution of incidents in the future.
Skills Required
- Hardware and Software Troubleshooting
- IT Troubleshooting
- Service Desk Support
- Ticket Management
- SLA Compliance
- Problem Solving
- Verbal and Written Communication
- Client Support
- Team Collaboration
- Willingness to Learn
- Ability to Work in Shifts
- Cognizant also looks for customer-centricity and cultural awareness while hiring for this role.
Skills to Add in your Resume for Cognizant Service Desk
| Technical Skills | IT Support, Hardware, Software Troubleshooting |
| Service Desk Related Skills | Ticket Management, Incident Management, SLA |
| Problem-Solving Skills | Troubleshooting, Root Cause Analysis |
| Communication Skills | Verbal Communication, Written Communication |
| Customer Support Skills | Client Support, User Support |
| Teamwork / Collaboration | Escalation Handling |
| Work Style | Shift Flexibility, Learning Ability |
Benefits & Support from Cognizant
- No service bonds
- Cognizant-sponsored Higher Education from BITS Pilani for Science, Technology & Maths graduates
- Night shift allowance
- Safe and comfortable cab facility for travel
- Rewards & recognition for top performers
Who Can Apply?
- Those graduating in 2025/2026 with any three-year full-time UG degree can apply, subject to fulfilling the eligibility criteria.
- Bachelors students from BCA, B.Com, B.Sc, BBA, B.A, B.Voc, BMS, or any other three-year full-time undergraduate course can apply if they meet the eligibility criteria.
- However, those currently pursuing a postgraduate course and those with standing arrears are not eligible to apply as per the provided information.
How to Apply
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